Deliver great automated customer experiences
Good customer journeys are efficient, friendly and personalized. Great customer journeys can delight customers with automated customer experiences.
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Automation
13 posts
What is conversational AI – Definition, Benefits and Use Cases
In this article, we’ll explain what conversational AI is, how it works, and why so many organizations are beginning to use it. What is Conversational AI? Conversational AI is the…
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IVR for Call Centers: Make the Switch to Conversational AI
Companies have been investing billions of dollars in interactive voice response (IVR) systems for decades, with the goal of streamlining business processes and speeding up customer service. But recent technological…
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AI Voice Assistants Revolutionize Jean Louis David Booking Experience
*** Jean Louis David is the largest hairdressing group in Poland and Europe, and the second-largest in the world. The brand manages a network of over 1000 hair salons in…
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How to Choose Which Process to Automate with AI Virtual Agents
When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get…
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How to improve the adoption of self-service among customers
Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back that…
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How to choose the right conversational AI platform for your business?
Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their…
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AI and multilingual support: A cost-effective way to reach your global audience
In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates…
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Virtual agents in the travel and hospitality industry [8 automation-ready use cases]
Passengers often find themselves in a position when they need to instantly make changes to their reservation (for example, they are late to the airport and needed to book a…
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AI Virtual Agents for Retail and E-commerce. Top 7 Use Cases
Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual agents go…
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How to Successfully Implement an AI Virtual Agent
More and more companies are becoming interested in augmenting their customer service teams with virtual agents, but as with any new technology, practical information about the process is scarce. That’s…
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How Customer Experience Automation Benefits You and Your Customers
In the past few years, customer experience (CX) has become one of the most exciting aspects of business, and it is now clear that a great product alone is not…
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Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment
Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing is:…
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