Deliver great automated customer experiences
Good customer journeys are efficient, friendly and personalized. Great customer journeys can delight customers with automated customer experiences.
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Customer experience
7 posts
AI Voice Assistants Revolutionize Jean Louis David Booking Experience
*** Jean Louis David is the largest hairdressing group in Poland and Europe, and the second-largest in the world. The brand manages a network of over 1000 hair salons in…
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How to improve the adoption of self-service among customers
Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back that…
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AI Virtual Agents in Healthcare: Top Use Cases
According to research published by Meticulous Research, the global healthcare virtual agent market is expected to reach $1.76 billion by 2025. While the market is rapidly growing, it needs to…
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AI and multilingual support: A cost-effective way to reach your global audience
In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates…
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AI Virtual Agents for Retail and E-commerce. Top 7 Use Cases
Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual agents go…
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How to Measure Customer Experience — Strategy, Metrics, and Best Practices
When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments…
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