Customer experience Archives

Voice assistants take Jean Louis David booking experience to the next level

*** Jean Louis David is the largest hairdressing group in Poland and Europe, and the second-largest in the world. The brand manages a network of over 1000 hair salons in…

How to improve the adoption of self-service among customers

Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back that…

Virtual agents in healthcare: Top use cases

According to research published by Meticulous Research, the global healthcare virtual agent market is expected to reach $1.76 billion by 2025. While the market is rapidly growing, it needs to…

ai multilingual support machine translation virtual agents

AI and multilingual support: A cost-effective way to reach your global audience

In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates…

Virtual agents for retail and e-commerce. Top 7 use cases

Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual agents go…

How to measure customer experience — strategy, metrics, best practices

When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments…