Talkie News
  • Talkie.ai
  • Talkie News
  • Case Studies
    • ING Lease
    • TUI
    • Medidesk
    • Columbus Energy
    • BSH
    • Sendit
    • Jean Louis David
Talkie News
Request a demo
Talkie News
  • Talkie.ai
  • Talkie News
  • Case Studies
    • ING Lease
    • TUI
    • Medidesk
    • Columbus Energy
    • BSH
    • Sendit
    • Jean Louis David

Customer support

15 posts
ai agent logistics transportation

AI Voice Assistants for Logistics and Transportation – Use cases and Benefits

According to a McKinsey report, while global supply chain activities have surpassed the $10 trillion mark over the last two decades, the interlinked supply networks have grown riskier. At least…
Share
customer service automation

Customer service automation that works [+ Definition, Benefits, Strategies]

If you experience high fluctuation in support requests and see your customer satisfaction decreasing, you might be considering implementing automation in your customer support. There are many aspects to review…
Share
IVR in call center

IVR for Call Centers: Make the Switch to Conversational AI

Companies have been investing billions of dollars in interactive voice response (IVR) systems for decades, with the goal of streamlining business processes and speeding up customer service. But recent technological…
Share
How to choose which customer service process to automate with virtual agents

How to Choose Which Process to Automate with AI Virtual Agents

When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get…
Share
Improve self-service adoption

How to improve the adoption of self-service among customers

Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back that…
Share
virtual agent healthcare

AI Virtual Agents in Healthcare: Top Use Cases

According to research published by Meticulous Research, the global healthcare virtual agent market is expected to reach $1.76 billion by 2025. While the market is rapidly growing, it needs to…
Share
How to choose the right conversational AI platform for your business

How to choose the right conversational AI platform for your business?

Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their…
Share
ai multilingual support machine translation virtual agents

AI and multilingual support: A cost-effective way to reach your global audience

In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates…
Share
AI virtual agents travel hospitality industry

Virtual agents in the travel and hospitality industry [8 automation-ready use cases]

Passengers often find themselves in a position when they need to instantly make changes to their reservation (for example, they are late to the airport and needed to book a…
Share
How to help your customer service team get onboard with AI virtual agents

How to Get Your Customer Service Team On Board with AI Virtual Agents

“AI is gonna take over your job by…”, who hasn’t seen that headline? For years automation tools have been mostly portrayed as a cheaper alternative to the human workforce. So…
Share

AI Virtual Agents for Retail and E-commerce. Top 7 Use Cases

Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual agents go…
Share
why choose Talkie for customer service automation

Why choose Talkie.ai for customer service automation

If you’re at the stage of picking virtual agent software, you probably already know the benefits of adding them to your customer service team. But how do you find a…
Share
customer service pandemic holiday season

How to Help Your Customer Service Team Succeed During the Pandemic Holiday Season

The holiday season has never been easy on customer service teams, with call volume being even 65% higher than usual. This year the holiday shopping experience falls under the shadows…
Share
human approach to customer automation

Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment

Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing is:…
Share

Customer Service Automation vs. COVID-19 – a Vision of the Post-pandemic World

The outbreak of COVID-19 has revised the world we used to know. When it comes to retail, business owners who didn’t have the need to mark their presence nor offer…
Share

Talkie.ai is a flexible voicebot platform, which uses artificial intelligence and natural language processing to provide remote customer service 24/7.

Talkie News
  • Talkie.ai
  • Talkie News
  • Case Studies

Input your search keywords and press Enter.