Customer support Archives

IVR for call centers: Make the switch to conversational AI

Companies have been investing billions of dollars in interactive voice response (IVR) systems for decades, with the goal of streamlining business processes and speeding up customer service. But recent technological…

How to choose which customer service process to automate with virtual agents

How to choose which process to automate with virtual agents

When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get…

How to improve the adoption of self-service among customers

Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back that…

Virtual agents in healthcare: Top use cases

According to research published by Meticulous Research, the global healthcare virtual agent market is expected to reach $1.76 billion by 2025. While the market is rapidly growing, it needs to…

How to choose the right conversational AI platform for your business?

Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their…

ai multilingual support machine translation virtual agents

AI and multilingual support: A cost-effective way to reach your global audience

In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates…

AI virtual agents travel hospitality industry

Virtual agents in the travel and hospitality industry [8 automation-ready use cases]

Passengers often find themselves in a position when they need to instantly make changes to their reservation (for example, they are late to the airport and needed to book a…

How to help your customer service team get onboard with AI virtual agents

How to get your customer service team on board with AI virtual agents

“AI is gonna take over your job by…”, who hasn’t seen that headline? For years automation tools have been mostly portrayed as a cheaper alternative to the human workforce. So…

Virtual agents for retail and e-commerce. Top 7 use cases

Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual agents go…

Why choose Talkie for customer service automation

If you’re at the stage of picking virtual agent software, you probably already know the benefits of adding them to your customer service team. But how do you find a…

customer service pandemic holiday season

Help your customer service team succeed during the pandemic holiday season

The holiday season has never been easy on customer service teams, with call volume being even 65% higher than usual. This year the holiday shopping experience falls under the shadows…

A human approach to customer service automation: Switch from short-term cost reduction to long-term return on investment

Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing is:…

Customer service automation vs. COVID-19 – a vision of post-pandemic world

The outbreak of COVID-19 has revised the world we used to know. When it comes to retail, business owners who didn’t have the need to mark their presence nor offer…