How Medidesk completely changed patient experience in medical facilities
Medidesk is a comprehensive platform for smart and effective management of healthcare facilities. It provides tools that support the front desk staff, marketing specialists, and management. The platform is currently used by over 350 clients, including outpatient and specialist clinics, private and public hospitals, and medical service centers.
Medidesk’s clients strive to provide the highest quality of customer service to their patients. Unfortunately, the administrative burden of running a healthcare facility grows every year, and the staff cannot serve patients in the clinic while simultaneously answering phones in a timely manner. This way many opportunities are lost because patients who cannot contact a facility will simply choose another.
Voice bots can significantly improve healthcare professionals’ work comfort by taking care of the repeatable, administrative part of their job. Consequently, improving patient’s experience and bringing a significant cost reduction to healthcare facilities. For Medidesk, we implemented virtual agents that schedule appointments (including COVID-19 vaccination registration), confirm appointments (outbound calls), and collect data for prescription issuing.
Learn more about virtual agents use cases in healthcare
Virtual agents implemented for Medidesk
- Appointment scheduling according to a calendar
- Appointment verification (confirmation / cancellation / rescheduling)
- Prescription and medical referrals ordering
- Providing information (e.g, how to prepare for a procedure)
Implement Talkie to get benefits for your patients, employees, and your business
- Consistent standard of service
- Improved customer satisfaction
- Expand business by serving more patients
- Cost optimization
- Improved patient adherence
- Better work comfort for front-desk and admin employees
- Infinite scalability
- Easy implementation and integration of Talkie voice bots