customer story

How Medidesk completely changed patient experience in medical facilities

Medidesk is a comprehensive platform for smart and effective management of healthcare facilities. It provides tools that support the front desk staff, marketing specialists, and management. The platform is currently used by over 350 clients, including outpatient and specialist clinics, private and public hospitals, and medical service centers.

Challenges

Medidesk’s clients strive to provide the highest quality of customer service to their patients. Unfortunately, the administrative burden of running a healthcare facility grows every year, and the staff cannot serve patients in the clinic while simultaneously answering phones in a timely manner. This way many opportunities are lost because patients who cannot contact a facility will simply choose another.

Solution

Voice bots can significantly improve healthcare professionals’ work comfort by taking care of the repeatable, administrative part of their job. Consequently, improving patient’s experience and bringing a significant cost reduction to healthcare facilities. For Medidesk, we implemented virtual agents that schedule appointments (including COVID-19 vaccination registration), confirm appointments (outbound calls), and collect data for prescription issuing.

Learn more about virtual agents use cases in healthcare

Virtual agents implemented for Medidesk

  • Appointment scheduling according to a calendar
  • Appointment verification (confirmation / cancellation / rescheduling)
  • Prescription and medical referrals ordering
  • Providing information (e.g, how to prepare for a procedure)
Key results of AI virtual agents implementation by Medidesk via Talkie.ai
Data based on Medidesk performance for one of Medidesk’s customers, Arnica, in april-may 2021
Key results of AI virtual agents implementation by Medidesk via Talkie.ai
Data based on Medidesk performance for one of Medidesk’s customers, Arnica, in april-may 2021

Our clients have achieved amazing results with Talkie. They can serve double the customers, patients get a better experience, and front-desk employees can finally focus on quality instead of quantity.

ANNA BRZOSTKOWSKA, PROJECT MANAGER AT MEDIDESK

Benefits

Implement Talkie to get benefits for your patients, employees, and your business

  • Consistent standard of service
  • Improved customer satisfaction 
  • Expand business by serving more patients 
  • Cost optimization
  • Improved patient adherence
  • Better work comfort for front-desk and admin employees
  • Infinite scalability
  • Easy implementation and integration of Talkie voice bots

Implement a virtual agent to better serve your patients

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