Choosing AI voices for your voicebot
In this article, we take an in depth look at choosing AI voices for your voicebot your customers will be happy to interact with.
Is voice AI your next brand ambassador?
Have you ever considered voice AI as a potential brand ambassador? As voicebots increase in sophistication, it has become easier to give them distinct personalities that can be linked to a…
Put voice AI on your 2022 to-do list for your contact center
If you aren’t planning on automating your contact center with voice AI in 2022, you might be at a disadvantage. We get it. Adopting new technology of any kind is a big commitment for any…
The ultimate glossary of conversational AI terms
Conversational AI is a rapidly growing market that is powering automation for a variety of industries and using a wide range of technologies. A recent report estimates that the conversational…
Do your customers want to talk to voicebots?
Voicebots, also sometimes called virtual assistants, have become an accepted part of our modern lives. Siri and Alexa are now literally household names, and an increasing number of businesses…
Deliver great automated customer experiences
Good customer journeys are efficient, friendly and personalized. Great customer journeys can delight customers with automated customer experiences.
The Work of the Conversation Designer [Conversation Design 101 Series]
Conversation designers, a new position within many UX or customer service teams. What do they actually do? Find out here
Conversation Designer Wanted, Alive Preferred [Conversation Design 101 Series]
Voice technologies are replacing graphical interfaces. Who are the professionals behind voice and conversation design? Find out here
Shift Gears: From Graphical to Voice Interfaces [Conversation Design 101 Series]
Graphical vs Voice interfaces – what opportunities are there behind the transition from the former toward the latter. Find out here
Is AI Creating New Jobs? [Conversation Design 101 Series]
Conversation design – who are the people behind such processes, what do they keep in mind, and what challenges they need to overcome. Find out from this series
What is conversational AI – Definition, Benefits and Use Cases
In this article, we’ll explain what conversational AI is, how it works, and why so many organizations are beginning to use it. What is Conversational AI? Conversational AI is the…
AI Voice Assistants for Logistics and Transportation – Use cases and Benefits
According to a McKinsey report, while global supply chain activities have surpassed the $10 trillion mark over the last two decades, the interlinked supply networks have grown riskier. At…
Voice AI in HR: Top use cases and benefits of virtual assistants
Over the last few years, voice bots and chatbots have established themselves in a wide array of industries and business sectors. So naturally, AI can can give invaluable assistance in…
Customer service automation that works [+ Definition, Benefits, Strategies]
If you experience high fluctuation in support requests and see your customer satisfaction decreasing, you might be considering implementing automation in your customer support. There are many…
IVR for Call Centers: Make the Switch to Conversational AI
Companies have been investing billions of dollars in interactive voice response (IVR) systems for decades, with the goal of streamlining business processes and speeding up customer service.…
AI Voice Assistants Revolutionize Jean Louis David Booking Experience
*** Jean Louis David is the largest hairdressing group in Poland and Europe, and the second-largest in the world. The brand manages a network of over 1000 hair salons in 30 countries,…
AI Virtual Agents vs Live Agents—Who Should Serve Your Customers?
Brands around the world are well aware that customer loyalty is vital to their financial performance. Many of them use customer experience as a strategic advantage in the struggle to keep…
How to Choose Which Process to Automate with AI Virtual Agents
When you decide to implement the first virtual agent in your department or even the whole company, it might be difficult to know where to start. Often you don’t get second chances with…
How to improve the adoption of self-service among customers
Providing self-service options can improve customer engagement and reduce operational costs while giving your customers a fast and convenient way to resolve their issues. There is data to back…
AI Virtual Agents in Healthcare: Top Use Cases
According to research published by Meticulous Research, the global healthcare virtual agent market is expected to reach $1.76 billion by 2025. While the market is rapidly growing, it needs to…
How to choose the right conversational AI platform for your business?
Conversational AI is estimated to mature into a $13.9 billion market by 2025, with no signs of slowing down. Companies are noticing the strategic impact of conversational AI on their market…
AI and multilingual support: A cost-effective way to reach your global audience
In an ideal world, brands that sell internationally would be able to hire customer service reps that speak every one of the languages spoken by their customers. Research clearly indicates that…
Virtual agents in the travel and hospitality industry [8 automation-ready use cases]
Passengers often find themselves in a position when they need to instantly make changes to their reservation (for example, they are late to the airport and needed to book a new flight…
How to Get Your Customer Service Team On Board with AI Virtual Agents
“AI is gonna take over your job by…”, who hasn’t seen that headline? For years automation tools have been mostly portrayed as a cheaper alternative to the human workforce. So it is no surprise…
AI Virtual Agents for Retail and E-commerce. Top 7 Use Cases
Retail and e-commerce customers are already used to chatbots answering simple questions and providing basic product recommendations. But conversational AI can do much more than that as virtual…
How to Successfully Implement an AI Virtual Agent
More and more companies are becoming interested in augmenting their customer service teams with virtual agents, but as with any new technology, practical information about the process is…
How to Measure Customer Experience — Strategy, Metrics, and Best Practices
When focusing your CX efforts on delighting customers it is easy to forget that customers care way more about getting a consistently good experience than about a few rare moments of delight.…
How Customer Experience Automation Benefits You and Your Customers
In the past few years, customer experience (CX) has become one of the most exciting aspects of business, and it is now clear that a great product alone is not enough. Exceptional customer…
What is an AI Virtual Agent? Benefits, Use Cases, and How to Get Started
A virtual agent is an AI-based software program that interacts with humans in a similar way to live agents. Virtual agents (also called virtual or voice assistants) can provide services and…
Why choose Talkie.ai for customer service automation
If you’re at the stage of picking virtual agent software, you probably already know the benefits of adding them to your customer service team. But how do you find a provider that is the right…
How to Help Your Customer Service Team Succeed During the Pandemic Holiday Season
The holiday season has never been easy on customer service teams, with call volume being even 65% higher than usual. This year the holiday shopping experience falls under the shadows of a…
Automated Customer Service: Switch from Short-term Cost Reduction to Long-term Return On Investment
Automation has a bad reputation, especially in the context of customer interactions. Many say that a company can’t provide a memorable customer experience without “the human touch.” The thing…
How AI virtual agents can automate lead generation
We’ve noticed that there aren’t many articles that describe how the process of implementing AI voice assistants looks like in detail. We decided to start a series that will dispel any doubts…
6 Ways Automation Reduces Call Center Costs
Over the years there have been many attempts to reduce call center costs with the help of automation. Unfortunately, they’ve been mostly unsuccessful. IVRs that made customers furious even…
We’ve raised our first round of funding, what does it mean for our customers?
This month we raised $800k from Movens VC and LT Capital and the funds secured an option to invest another $530k as a bridge round. We’re proud and excited as the funding not only helps us…
Will AI Replace the Human Workforce? Myths and Facts about AI Voice Assistants.
Technological disruption and innovation are the terms that introduce us to the world we used to read about in sci-fi literature, but for some people, they set off alarm bells. The future is…
Customer Service Automation vs. COVID-19 – a Vision of the Post-pandemic World
The outbreak of COVID-19 has revised the world we used to know. When it comes to retail, business owners who didn’t have the need to mark their presence nor offer online are now creating…
What is Botsanality: the Definition of Bot Personality
How to give a bot personality? Does it need it at all? Should it be more funny or official, more emotional or dehumanized? Which personality will best suit your business? The answers to these…
AI Virtual Assistant at Jean Louis David Hair Salon Group
Jean Louis David is the largest hairdressing group in Poland and Europe, and the second largest in the world. The brand manages a network of over 1000 prestigious hair salons in 30 countries…